Custom-made orders are NOT subject to normal 30-Day Money-Back Guarantee policy. We tailor your clothes according to the size specification which you provide us. However, in the very rare case of defective tailoring i.e. the actual garment size does not match the sizes you initially provided us by a significant margin, we shall be glad to offer you a FREE ALTERATION service. We shall also be responsible for any reshipping charges incurred by you. We only subsidise 'standard 10-day airmail delivery' for this situation. Hence, we strongly emphasize that you take your measurements ACCURATELY before submitting your order!
We want your TOTAL SATISFACTION. Once we have tailored the outfit according to your specifications and APPROVAL, if you are still not satisfied with your outfit in any way , we are willing to offer you a PARTIAL REFUND on your purchase. The reason we can only offer a partial refund is the fact that we have to cover the cost of producing the outfit for you. Unlike normal product returns, in which that product can be sold to another customer, a returned customised outfit will be a complete write-off. Partial refund amounts will be reviewed FAIRLY and quoted to you upon your request for refund. This is our business philosophy of sharing the risk of online purchasing with our customers!Fabrics:
Claim should be made within a week upon receipt of the package. Fabric returns should be sent back to us within 15 days after getting approval from us. We will charge a 15% restocking fee and shipping cost will not be refunded for orders that are returned with no manufactuing defect in them. All merchandise should be in unworn condition and should be shipped back by Express mail only on customer's expenses. Before returning please write to CUSTOMER SERVICE and get a confirmation. The credit card will be credited back once the item is received and is verified by our sales staff excluding shipping charges.Scarves, ties, pocket squares, sweaters:
All sales are final.